Crispin BlackallManaging Partner , Creates Digital
Crispin’s career spans telecommunications, service provider, technology, resources, advertising and media.
He is an experienced leader in consumer and enterprise products across technology, digital channels and product engineering. He worked with Telstra for over 20 years, his most recent role being Executive Manager, Domain Engineering. He runs the iTHINK Digest and podcast.
Matt BrownDirector - Product Management , Foxtel
Matthew Brown is an experienced Director of Product Management and Product Marketing with a demonstrated history of managing large product portfolios, defining and executing value proportions to drive subscription revenues, across media and telecommunications.
Matt BullockChief Executive Officer and Founder , Spinify
Matt is a serial entrepreneur who loves a deep dive into technology and applying it to solve business problems. Matt recognized that gamification of business activity processes would lead to greater staff engagement, increase productivity and motivate the team to do more, so that businesses sell more and grow more.
Matt was previously the CEO and Founder of eWAY, an Entrepreneur revolutionising the online payments industry. With determination and entrepreneurial skill, Matt Bullock turned an idea into a thriving business at the forefront of online commerce. Matt was prescient in recognising the potential of the internet for e-commerce, founding online payment gateway eWAY in 1998 – long before buying online became standard consumer behaviour.
Matt's Vision: he is passionate about helping organizations solve business problems and automate as much of their work processes as possible. net started and grow their online sales across the globe. Matt also believes in giving back in the Start-Up sector and to local Communities through the Spinify Foundation.
Andrea DixonSenior Marketing Director, JAPAC , Docusign
As Senior Director of JAPAC Marketing at DocuSign, Andrea focuses on orchestrating DocuSign’s marketing and communication strategy across the Asia Pacific and Japan regions.
Andrea brings over 15 years of B2B technology marketing experience and a proven track record for driving innovation, market adoption and hyper-growth to her role at DocuSign.
Previously, she was Director JAPAC Marketing for The Marketing Cloud at Oracle. Prior to joining Oracle, Andrea held APAC Marketing Manager positions at Responsys and SunGard as well as various B2B SaaS technology marketing roles.
Andrea holds a Bachelor of Business from Federation University Australia. Andrea is an Associate Fellow, Certified Practicing Marketer with the Australian Marketing Institute. She has also held various leadership roles at the Melbourne University Boat Club.
Chris HarveyManaging Director, Media Rights Value
Chris has over 15 years’ experience working with subscription businesses as a senior advisor, strategy leader, marketer and pricing expert.
Chris was formerly a Senior Manager in LEK Consulting’s Media and Consumer practices and also spent 9 years in various senior leadership positions at Foxtel.
Most recently Chris has founded a sport-rights focused data analytics business, MRV and is currently leading corporate strategy initiatives for a leading Australian Telco.
Joel HauerFounder , Liquor Loot
Liquor Loot is a subscription service which started in 2016, delivering curated whisky collections.
At the end of 2020, it completed a $1 million Series A funding round, just ahead of launching its new Gin Loot spinoff.
Joel was named in the Top 20 Entrepreneurs under 25 in 2013 by Startup Smart. Previous roles have included Founder of We Are Visionists, a digital growth consultancy and Founder of WeCo Sydney, a coworking space for technology-focused businesses.
Rose HercegChief Strategy Officer , WPP AUNZ
Rose Herceg has built a career as one of Australia’s most respected futurists and social forecasters.
Rose’s first business, Pophouse launched in 1999, became known as Australia’s best regarded company for innovation, social trends and business strategy.
In 2007, Rose sold her company to the STW Group.
In March 2015, Rose was appointed as the Chief Strategy Officer for the STW Group, now called WPP AUNZ after its merger with global creative tech powerhouse WPP.
Rose has written three books – her latest ‘The Power Book’ has been translated into several languages and is selling in Europe, Asia & the Middle East and is now launched in the US market.
Rose received the Small Businesswoman of the Year Award from Prime Minister John Howard in 2002.
Ben HershmanChief Operating Officer , Carly
Ben has 26 years’ experience across a wide breadth of automotive disciplines including: business performance improvement, customer engagement, sales and marketing, public relations and engineering.
Ben has worked for organisations including Deloitte Australia, Automotive Holdings Group, Volkswagen Group Australia, Hyundai Motor Company Australia and Ford of Britain.
Ben joined Carly in 2020, bringing his deep understanding of the rapidly changing automotive landscape to the relatively new car subscription space. Ben leads the sales, customer, operations and product teams expanding the demand for consumer and business car subscriptions; and delivering new revenue channels for automotive dealers, manufacturers and fleet management organisations.
Ben is passionate about authentic leadership and coaching and approaches his work in a collaborative way to conceptualise and transform a vision into exceptional business outcomes.
Ben KidneyHead of Digital Engagement, Amazon Web Services (AWS)
Ben is passionate about delivering customer value through creating digital user experiences through Cloud technology. AWS provides the services, tools, and technology that builds business value through the intersection of customer strategy, CX, and utilisation of data.
As Head of digital engagement Ben hosts industry and customer events to deliver thought leadership on marketing’s role in digital transformation, business growth, and meeting customers’ evolving needs.
Ben is focused on working with the marketing industry on the importance of one-to-one customer relationship management and personalisation, in lieu of in-person experiences, and finding mechanisms to scale to successfully market to customers. Data is every organisation’s most valuable asset and strategic resource. In 2021 Ben’s ambition is to work with customers to democratise data to deliver marketing automation, personalisation, and the ability to seamlessly execute across every consumer touchpoint.
Michelle KlobasServices Director , Gallagher Bassett (GB)
Michelle has over 25 years’ experience within the insurance industry, having worked across several markets and products. Prior to joining GB, Michelle worked as Managing Principal at Marsh for three years. She is highly experienced and has held similar positions across the Industry.
Michelle is leading GB’s transition from a decentralised client service structure to one national team. The new structure will reflects a customer centric led approach, placing customers at the centre of everything GB do.
Prashant MohanChief Marketing Officer, Sharesight
Prashant leads a team of talented marketers to make Sharesight an iconic brand and drive breakthrough growth; inspiring every self-directed investor to take control of their portfolios and enable them to feel empowered.
Prior to Sharesight, Prashant worked at Prospa, a leading fintech to drive the growth of the brand and direct-to-customer channel.
Prashant has also worked at Google in Australia and New Zealand to drive the local country strategy in the capacity of Sales Strategy and Operations.
In 2017, Prashant was recognised as National Digital and Omnichannel Champion in Australia, by Auscontact.
Mark RenshawChief Marketing Officer , SiteMinder
Mark Renshaw is a strategic team leader who drives growth, builds new capabilities, ways of working and culture. Mark goes to work every day with the attitude “we can be better” and find ways to bring the best out of teams and individuals. He believes in the power of a company having a unifying core purpose, identifying what a company stands for, stands against and driving that into product development, distribution, marketing, brand building and most importantly, company culture.
Mark has helped some of the largest and fastest-growing companies transform and digitise their business, safeguarding them from disruption in their category. The types of challenges that he has helped companies solve include: reframing a business to deposition competition; reaching new audiences and developing new products/services; digitising marketing, media and retail models using new technologies; reducing marketing complexity and increasing effectiveness; bringing stronger strategic insights to business strategies and product development plans; and leveraging e-commerce and social media to drive incremental revenue.
Mark has worked with five of the 10 most valuable global brands and two of the fastest risers and their C-level executives.
Mark’s experience includes B2C & B2B Brands, leveraging creativity and new marketing technologies and operational models, driven influence, built communities, leveraged CRM programs, and created new products and services to earn trust and drive growth. Categories that he has driven growth in include Technology Products and Services (Amazon, HP, Adobe, IBM, Microsoft, Samsung, Symantec, SingTel, Optus), Travel and Tourism (Travelocity, Hilton, Singapore Airlines, United Airlines, NSW Tourism, Singapore Tourist Board), Consumer Goods (P&G, Kellogg's, Mars, Heineken), Automotive (GM, Nissan, Subaru) QSR (McDonald's, KFC, Taco Bell) and Insurance (Allstate, e-surance, Prudential, Principal).
Today Mark is the chief marketing officer at SiteMinder, the global hotel industry’s leading guest acquisition platform and one of the top 20 tech pioneers to come out of Australia.
Courtney RogersChief Executive Officer , Court & Co
Courtney Rogers is a pricing expert with a background in sales and marketing, and prior studies in psychology and accounting.
She helps business owners establish a high perception of value, price strategically, and have the knowledge and confidence they need to have more powerful, profitable pricing.
Natalie ScreenGeneral Manager Customer Success, Xero
Natalie is an experienced global leader, problem solver, business connector and mentor with 15+ years of experience establishing and leading teams who are responsible for the overall strategic direction, scale, operational delivery, quality and innovation of Xero's global service function.
Natalie has created a continuous improvement culture, leveraging best of breed solutions, such as Salesforce Service Cloud and Community Cloud and AI, to find more effective ways to manage the explosion in customer demand while significantly improving customer happiness and advocacy. Being customer led has enabled Natalie to drive innovation at scale, allowing Xero to expand their customer lens into building value adding education and proactive success experiences and move from a support into a success model.
Davinia SimonHead of Channel and Alliances, ANZ , Amazon Web Services (AWS)
Davinia is a customer obsessed leader who understands the importance of deep Partner and Client relationships to drive competitive differentiation and growth. She is responsible for the all-inclusive Partner strategy for AWS and has day to day responsibility for all partner sales and co-selling with the AWS field sales teams. Davinia represents AWS as the Head of Channel and Alliances for ANZ; participating in industry and partner events to deliver thought leadership on how to innovate, succeed, and grow to meet customers’ evolving needs.
Davinia is passionate about the power of Cloud technology, paving the way for accelerated innovation, helping businesses remain relevant, and competitive by lowering costs, and providing the solutions to create and bring services to market quickly. Using research, creativity and collaboration to reframe customer focused problems, she loves seeing the impact that great experiences can have on individuals, businesses and society.
Soren TrampedachFounder & Chief Executive Officer , Work Club
A thought-leader on innovation and the new work culture, Soren Trampedach has an impressive 20-year career in leadership positions and continues to provide consultancy on workplace optimisation to industry leaders such as Google, Deloitte, NAB and Facebook.
With a passion for greater connected human ecosystems, Soren created Work Club to provide established businesses with a unique, boutique solution to the challenges posed by the rapid pace of change in the working environment.
Phil WallaceBusiness Manager, Cloud Services , Macquarie Telecom Group
As part of Macquarie Telecom Group, Phil Wallace spearheads customer experience within Macquarie Cloud Services.
A successful leader with over 15+ years leading various Customer Experience, Operation, Billing, IT, Commercial, and most recently sales teams, Phil is an experienced and nationally recognised speaker on secure cloud design and how the company has gained and retains its industry leading net-promoter-score-culture.
Paul WinslowChief Marketing Officer , Aspire42
Paul Winslow is the Chief Marketing Officer at Aspire42, the parent company of Snaffle. Snaffle is a consumer leasing company that launched in August 2020, bringing together several brands under one new umbrella that is looking to open a new lease of life for the rental industry. This involves a gradual move to a subscription model that will allow customers to ‘renew’ their product as they go.